Getting Started with Evaluation - Peter Hernon,Robert E. Dugan,Joseph R. Matthews
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Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to gu ... Visas aprašymas
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Aprašymas
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book
- Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure
- Examines qualitative versus quantitative measures
- Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment
- Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff
- Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience
Daugiau informacijos
| Autorius | Peter Hernon, Robert E. Dugan, Joseph R. Matthews |
|---|---|
| Leidėjas | American Library Association |
| Išleidimo metai | 2014 |
| Viršelio tipas | Minkšti viršeliai |
| EAN | 9780838911952 |