explains how trainers can use different training techniques to produce extraordinary results ("training miracles"). The authors have a true enthusiasm for helping people to learn and a belief that all people can learn. The first chapter discusses emerging trAnds in training (e.g., globalization, competency-based training, high-tech delivery of training). The remaining chapters each discuss a different technique or technology that a trainer can use (see TOC). Each chapter begins with a story to help illustrate how the technique might be used. Chapters also contain a summary and a list of references for people who want to read further on the topic.