With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces-those points at which the baton is being passed from one department to another.

Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can:

• Resolve nagging white space issues
• Forge a stronger link between strategy and process redesign
• Install a measurement system that provides a foundation for continuous improvement and growth
• Overcome the common pitfalls in process redesign efforts
• Implement the significant changes that result from process improvement projects
• Develop a customer-focused, participative, accountability-based culture

With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.